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How long does it take to get my account activated?

Generally immediately in 30 mins. of the time the request is received. But in any case accounts are activated within 24 hours.
How do I pay for my account?

We accept DD/Cheque/Cash/ICICI Bank. For more details please write to us at
Are there any set-up fees?

No. There is a no Setup Fee of any kind or no hidden cost all the prices foe all packages are available on site itself.
What is a domain name?
Your domain name is your virtual Internet address, or URL (Universal Resource Locator). For example is our domain name. It is the name people use to find you on the web.
Do you handle domain registration for me?

Yes, we can take care of registering a new domain, or transferring an existing domain for you if you wish. For more details write to us at
How do you handle customer support?

We request all support issues to be submitted in writing either via e-mail, Support requests may be submitted 24 hours a day / 7 days a week. Phone support is available Monday through Friday from 10:00 AM to 6:00 PM. E-mail support is covered 24 hours a day. Email Id for support is
How long does it take to get my questions answered?

Most support issues are answered within 3 hours. In the event that your request will take longer, you will at least be notified within 12 hours.
How do I transfer files to my Web site ?

Files can be transferred to the Web server via File Transport Protocol (FTP). If you have a PPP Internet account and need FTP software, you can download a program for either the PC or Mac from various site. We recommend Cute FTP for Windows-based systems. We provide 24/7 FTP support for all our accounts. You can even use FrontPage, all accounts come with FrontPage extensions installed. If you did not ask to have the FrontPage extensions installed on your account when you opened your account, please contact our support department at and we will be happy to install them for you. Its FREE!
Do you provide control panel to manage web site features?

YES, we provide every web site control panel. You can access your web site control panel at -
User Name : FTP login name
Password   : FTP pasword
Domain     :
How to access Web Based Email?

You can access web based e-mail at
User Name : login name (eg - postmaster)
Password   : email password
Domain      :
How can I check my web site statistics (Web Traffic)?

You can find your web site statistics at -

Hope these FAQ will helps. Please get in touch with us for any further information and clarification you may need.
Best Regards,

Bitra Web Hosting Team
For all types fo queries E-Mail us at
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