A. 30-Day Money Back Guarantee

Bitra Group proudly offers its subscribers a "30-Day Money Back Guarantee." This guarantee allows subscriber to purchase Bitra Group's services with full confidence and zero-risk. Consequently, subscriber may request a full refund within 30 days of initial sign-up and be refunded all fees paid to-date, including setup fees, less any additional over-usage and free domain registration costs (see section I.C below). Terminated accounts are not eligible for this guarantee if the termination occurred due to a violation of this TOS.

This guarantee can be requested at anytime within the 30 days of the commencement of service if subscriber is not satisfied with Bitra Group's services. If the 30-day service of the subscription has been exceeded, subscriber is not eligible for this guarantee.

If requesting a refund, we ask that subscriber briefly explains the reasons for doing so, as well as any suggestions on how Bitra Group could improve service.

B. Any-Time Money Back Guarantee

Bitra Group proudly offers its subscribers an "Any-Time Money Back Guarantee." This guarantee allows subscriber to use Bitra Group's services with full confidence and zero-risk. Consequently, subscriber may request a full refund of the current month's fees (not the current billing cycle) and to-date pre-paid fees for future months, less any additional over-usage, setup fees and free domain registration costs (see section I.C below). Terminated accounts are not eligible for this guarantee if the termination occurred due to a violation of this TOS.

This "Any-Time Money Back Guarantee" can be requested at anytime that you are not satisfied with Bitra Group services. A request for this guarantee must be submitted via Bitra Group's "Contact Us"

If requesting a refund, we ask that subscriber briefly explains the reasons for doing so, as well as any suggestions on how Bitra Group could improve service.

C. Notice for Customers Making Payment with Alipay

Alipay is a third-party payment service that is offered as a convenience to our customers. Alipay mandates that all transactions have a 90-day time limit for all merchant-issued refunds. For this reason, customers who submit their payment with Alipay are not eligible for the "Any-Time Money Back Guarantee" or for any credits or adjustments provided beyond the first 90 days of service.

A. Prohibition of Adult ContentSubscribers

of Bitra Group's services are prohibited from storing or posting adult content, or links to adult content, through the subscribed service. All material of pornographic nature is considered adult content. Online image galleries whose primary purpose is the public display of fine art or artistic mediums are not considered to be adult content.

B. Prohibition of Offensive Behavior

Racist, intolerant, "hate", defamatory, "stalking", invitations to fight, threatening or any communication of any nature that we decide, in our sole discretion, as being improper, will result in service termination without prior notice.

C. Age Requirements on Purchases

All subscribers must be of adult age in the subscribers' jurisdiction to make purchases on this site. Parents or guardians of minors may make purchases on behalf of their minor children/wards but are solely responsible for the direct supervision of their children/wards while their minors visit the site or use any of the tools or services that the site provides.

D. Intellectual Property Provisions

Subscribers of Bitra Group's services are prohibited from storing or posting content or links to content that infringe, or otherwise violate the intellectual property rights of third parties (e.g. trademark, patent or copyright infringements).All content provided within or via this site is protected by US and international copyright laws, patent laws, trademark regulations and laws, and various intellectual property laws and international treaties and agreements. No intellectual property of any nature contained within or via this Site may be copied, published, reverse engineered, decompiled, exchanged, traded, or broadcast in any way without the written permission of the content owner.

Bitra Group offers commercially reasonable high-limit or unlimited amounts of disk space and/or other resources, such as bandwidth transfer, number of email accounts or FTP accounts. File quota limits are enforced to ensure system operating integrity and reliability and are limited to 100,000 files on Windows plans and 300,000 files on Linux plans. The intention of Bitra Group is to provide ample resources for customer convenience, so that customers needn't to worry about exceeding limits.

It is acknowledged by users of Bitra Group services that these resource allotments are optimized and dedicated towards serving web documents and self-need email / FTP services and is not to be used as offsite storage area for electronic files, or as a provisioning service for third party email or FTP hosts. All downloadable files or files stored on the server must be available for download via a HTML document stored on the Internet in a publicly or privately accessible area, and must be directly related to the general nature of the website index. Illegal content such as pirated software, music or other media are strictly prohibited and are not allowed on Bitra Group servers.

It is also acknowledged by users of Bitra Group services that these resources are limited by physical restraints of technology as well as by reasonable limits of a shared resource environment. Users must realize that server technology limits the amount of available resources for use, including but not limited to disk drive space, CPU processing power, memory and access speed. Bitra Group takes measures to utilize the latest and most economically feasible mass server market technology available to provide services. It is furthermore acknowledged by users of Bitra Group services that all provided services are of a shared-server nature, and other users are sharing the provided space. Customer accounts are placed on a server with up to hundreds of other users. Bitra Group, along with many other hosting providers use this business model in order to offer web hosting services en masse at inexpensive and affordable rates.

It is acknowledged that any single account is entitled to utilize the server resources, within reason, up to what is allotted or by what is physically available. If resources become scarce, Bitra Group reserves the right to limit users of the affected machine to a lower limit to preserve the effectiveness of the service for all users. If a particular user is in extreme excess of what the average users of the machine have in use (actually used) of their resource allotments, that customer may be asked to remove content, cut resource usage, or relocate to a dedicated service provider. This policy only applies to web sites that are considered to be abusive in service, disk space or resource consumption and where it is evident that the "fair-use" of resources among customers has been breached, particularly in regards to disk space, bandwidth or CPU processing power utilization. Additionally, web sites that are found to contain either/or no html documents, a large number of unlinked files are subject to warning, suspension or cancellation at the sole discretion of Bitra Group.

If a "Fair-Use" breach occurs, which's determination is solely up to Bitra Group, subscriber may have to remove files from or reduce access to subscriber's account to an extent as determined by Bitra Group, in order to restore full serviceability to other subscribers affected by the breach. In any case, the subscriber will be notified of any actions that Bitra Group may have to take.

Bitra Group takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM through our network and services. Customers of Bitra Group may not use, or permit others to use, our network to partake in UCE distribution. Customers of Bitra Group may not host or permit hosting of sites or information that is advertised by UCE from other networks.

Upon notification of an alleged violation of our SPAM policy, Bitra Group will initiate an immediate investigation. During the investigation, Bitra Group may restrict customer access to the network to prevent further violations. Subscriber will thereafter be advised of the situation. If a subscriber is found to be in violation of this TOS, Bitra Group may, at its sole discretion, unilaterally restrict, suspend or terminate the violating customer's account. Further, Bitra Group reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Bitra Group will notify law enforcement officials if the violation is believed to be a criminal offense.

Bitra Group strictly prohibits the use of certain scripts such as IRC, Proxy, SSH, Telnet, or any other script which may overwhelm server resources due to the inherent nature of the script itself or by defect in the coding of the script. If a user script is found to be in violation of this clause, or is found to be overwhelming system resources, the user may be requested to remove the script, or in cases of system resource abuse, it may be removed without prior warning and/or the user account may be suspended for further review.

Establishment of this service is dependent upon receipt of payment of stated charges by Bitra Group. Subsequent payments are due on the anniversary date of the month for that month's service or whichever is the selected billing cycle.

Bitra Group may temporarily deny or terminate service upon the failure of the subscriber to pay the charges when due. Such termination or denial will not relieve the subscriber of responsibility for the payment of all accrued charges and any collection fees.

A subscriber may cancel his account at any time online via his account control panel's "Billing Options". If requesting a cancellation, we ask that subscriber briefly explains the reasons for doing so, as well as any suggestions on how Bitra Group could improve service. The cancellation will take effect immediately and the subscriber's account will remain active until the end of the subscription. Account resumption is possible with one click from the same menu, in case you should redecide.

Subscriber acknowledges that the service provided is of such a nature that the service can be interrupted for many reasons other than the negligence of Bitra Group and that damages resulting from any interruption of service are impossible to ascertain. Therefore, subscriber agrees that Bitra Group shall not be liable for any damages arising from such causes beyond the direct and exclusive control of Bitra Group. Subscriber further acknowledges that the Bitra Group's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall Bitra Group be liable for any special or consequential damages, loss or injury.

In cases of new hosting accounts or additions / modifications to hosted domain names or any other cases which involve the change of nameservers of a domain from other DNS servers to Bitra Group's DNS servers, there may occasionally be a delay of several days, weeks or longer depending on the accessibility of control options at the respective registrar of the domain name registration. It is possible that if the registrar (or the entity having control over the domain registration) is not cooperative, the domain nameservers can not be changed at all. Due to the unpredictable nature of the nameserver change process, no guarantees are made regarding the amount of time a specific change may take. On customer request, nameserver change of domain names is done by Bitra Group on behalf of the account holder. In such cases, a successful change of nameservers cannot be guaranteed in any way or fashion as it solely depends on the accessibility or cooperation by the domain name registration's registrar.

Some of Bitra Group services may require a certain level of knowledge in the use of Internet languages, protocols, and software, while other services may be handled for you. This level of knowledge varies depending on the anticipated use and desired content of subscriber's website or the services to which you subscribe.

The subscriber is responsible for programming and for uploading the website to our servers. Website development, consulting, programming and debugging are beyond the free hosting support services. However, our web design and programming team will be happy to prepare a quote to fit your specific requirements.

The subscriber agrees that he or she has the necessary knowledge to create and maintain their website and agrees that it is not the responsibility of Bitra Group to provide this knowledge or service.

Bitra Group provides technical support for services only to its subscribers. We limit our technical support to our area of expertise. The following is our guideline when providing support:

Bitra Group provides support related to your service plan's features' physical functioning. Bitra Group does not provide technical support for the subscriber's customers.

We encourage you to check the documentation manual first. Lastly, the "Quick Help" option in the control panel you are using may have the answer to your question. Please investigate these resources before contacting tech support.

The subscriber is responsible for keeping a complete and current copy of their website files as a backup on a remote system (not solely on Bitra Group servers).

Bitra Group is NOT RESPONSIBLE for any lost files, information or data.

Bitra Group makes regular internal backups of internal system configurations and databases. These backups are NOT intended for keeping backups of subscriber websites.

Although Bitra Group backups may include subscriber sites and information for disaster recovery purposes, these backups are not to be relied on by the subscriber. Bitra Group does not guarantee to possess the most current copy of a subscriber's website in its own backups.

Bitra Group reserves the right to supply content-enriched pages, including but not limited to search engines, advertisements, directory links, etc., for non-existent user pages that are served by Bitra Group to requesting sources. These pages include error pages (i.e. 404 Not Found), new account place-holder pages, unused domains and suspended user sites.

All users of Bitra Group services have the option of creating their own error pages and content pages. Unless created by the user, such pages will default to the Bitra Group provided content.

A. Ordering and Planning Process

Immediately after the completion of the ordering process 100% payment is required before the commencement of the project. The customer is responsible for providing the text, logos and requirements for the basic look and feel of the website. The customer's quick responsiveness is mandatory at all stages of the project, but particularly during the planning process. Failure to provide all required information within the specified timeframes will result in a delay or cancellation of the project. If and how much of a refund will be issued depends on the amount of work already completed and is at the sole discretion of Bitra Group as defined further below.

B. Revision Process

Each package comes with a certain number of total revisions. As soon as Bitra Group provides a design and project update the customer must respond within three business days with all necessary feedback and corrections. If the customer does not respond within the specified timeframe it will be assumed that the suggested design and changes were accepted and approved so the work may progress further towards finalization.

C. Approval Process

During the project development process Bitra Group provides regular design and project updates. While Bitra Group performs its own testing of the entire website and functionality, the final responsibility lies with the customer to ensure that the modules and the complete project has been tested for any deficiencies or errors and to confirm that the site is operating as originally intended. It is expected that the customer responds with any feedback and corrections within the timelines specified with every update, to ensure that the project can be completed on time. If the customer does not respond within seven business days (unless pre-agreed) upon delivery of the website's final version, it will be assumed that the work is accepted and the completion of the project approved. Any further changes must be requested in the form of maintenance for the existing website.

D. Refund Policy

For all projects a consolidated brief must be submitted that contains all requested information before starting the project. If the customer fails to submit the required information within 30 days of making the payment Bitra Group may decide to consider the project inactive and not proceed with its implementation.If an order is cancelled within 14 days of making the payment and before any work has been done, we will refund 75% of the payment. If the work has already begun the maximum refund will be 50% of the payment. There will be no refund if more than 50% of the work has been completed. Under special circumstances Bitra Group reserves the right to negotiate and refund an appropriate portion of the amount paid by the customer.Bitra Group is not liable for any damages that arise from misinformation or misrepresentation under any circumstances.

E. Ownership and Copyright

Upon final payment and approval of the completed website design project, our client becomes the owner of the website. He is free to take his site to another developer or host with another company. Please note that all the content on the customer's website is the sole responsibility of its respective owner. Bitra Group is not responsible or liable for any copyright or trademark claims regarding third party logos, trademarks or names used on the website. They are the property and responsibility of the respective owners. The customer agrees that Bitra Group may use the created website in its portfolio to showcase completed work to prospective customers and for its own marketing purposes such as, but not limited to, newsletters.

A. Ordering Process

Any Bitra Group customer who wishes to utilize the SiteDude Transfer Service must fill-out the appropriate order forms for the service, providing all information requested.Payment is required before commencement of the moving process. Charges for all orders will be done by Bitra Group.Bitra Group reserves the right to refuse any request for transfer service or to cancel the request if the project is deemed more complex than originally agreed to.After completion of the ordering process, an Bitra Group SiteDude Representative will contact the customer within one business day to gather all the necessary information to start the moving process.Orders will be considered inactive and will be deleted if the customer fails to give all the requested information within 30 days of order placement.

B. Required Information

The customer is responsible in providing all information necessary to complete the move (i.e. passwords, script lists, database information, etc.). Path-specific scripts or functions must be described to Bitra Group to ensure a proper update and transfer. Failure to provide all required information within the specified timeframes may result in a delay or cancellation of the project.Bitra Group is not responsible for site functions or segments not listed or described by the customer. However, Bitra Group may see the oversight and make the correction automatically, but this is not guaranteed.

C. The Transfer Process

Segment by segment, we will transfer and modify site scripts, content, databases, and accounts to Bitra Group's services. During the website transfer process, Bitra Group will provide regular updates and perform its own testing of the entire functionality of the website.The end result of this service is to have the customer's web site transferred to Bitra Group services and working properly.Final responsibility is with the customer to ensure and confirm that the website is working properly, tested for any deficiencies or errors, and is working as originally intended.If the customer does not respond with any feedback and corrections within five business days (unless pre-agreed) upon the final stage of the moving process, it will be assumed that the work is accepted and the completion of the website moving process is approved. Any further changes or modifications will be solely the responsibility of the customer.

D. Non-disclosure of Confidential Information

Bitra Group agrees not to use any Confidential Information disclosed to it by the customer for its own use or for any purpose other than to carry out discussions concerning, and the undertaking of, the moving process.Confidential Information includes, but not limited to, login information, passwords, files, databases (including, but not limited to, products, services, and customers), web designs, configuration information, or financial information of the customer.

E. Refund Policy

Refunds may only be given provided that the customer's hosting account is in a financially good standing. No refund requests shall be granted otherwise.If an order is cancelled within 5 days after making the payment and before any work has been done, we will refund 75% of the payment.If the work has already begun, the maximum refund will be 50% of the payment. There will be no refund if more than 50% of the work has been completed. If and how much of a refund will be issued depends on the amount of work already completed and is at the sole discretion of Bitra Group.

F. Limited Liability

Bitra Group is not liable for any damages or data loss that arise from the use of this service. Bitra Group is not liable for any damages that occur from misinformation or misrepresentation by the customer which may result in a loss or corruption of data.Under no circumstances shall the customer hold Bitra Group responsible for any loss of data or inability to properly configure complex scripts or programs. All customers should have dedicated recent data backups in the event data loss or corruption occurs.The maximum liability of Bitra Group is limited to the amount paid for by the customer for the SiteDude Transfer Service and shall not exceed that amount.

Bitra Group has partnered with third-party vendors to bring you special products and/or special deals. If you have purchased or subscribed to any of the products listed below, please visit the product's website to view their respective terms and conditions.